Your data, treated with care

Privacy policy

Last updated: 18 August 2026

What we collect

When you request care, we collect the details you enter, such as your name, phone number, pet details, requested service, location, date and notes. We may also collect limited device and usage information if you accept analytics cookies.

How we use it

We use your information to respond to your request, coordinate veterinary or related pet-care services, improve the website, prevent spam and measure marketing performance. We do not sell your personal information.

Who receives it

Information may be handled by authorised Pets Care staff and service providers needed to operate this website, communications, analytics or hosting. We retain it only as long as reasonably needed for care coordination, business records, security and legal obligations.

Your choices

You may decline optional analytics through the cookie banner. To ask about, correct or delete booking information, call the hospital using the branch numbers on the website.

Medical note

This website does not provide a diagnosis. For an emergency, call a branch or go directly to the hospital.